Office Etiquette

Our goal is to provide you with a superior and tranquil health experience to the highest standards in an outcomes driven fashion.

We believe that health is a lifestyle that can empower women to live their best life possible. Our goal is to help women with their health in a comprehensive and cohesive fashion. We believe that the entire person should be treated, as all women will bring their own personal focus into their health. We approach care in a highly personalized fashion, with a team approach in which our clients are integral members. We believe that a woman’s health and wellness is more complex than a “sum of the parts” and we approach health and wellness in a holistic and integrated fashion. 

For a relaxing and healing experience, we ask that you allow one hour in the office for appointments without imaging and 1.5 to 2 hours for those appointments that involve imaging. We are able to honor requests for early am and late pm appointments.

Scheduling

To schedule an appointment, please speak with our reception team, who will guide you to the best health experience. Appointments can be booked by phone at 212.426.2700 or email at info@poynorhealthnewyork.com. To ensure your preferred time and service is available, we recommend advance booking.

Cancellations

As a courtesy to the staff and other clients, please provide a minimum of 48 hours advance notice of cancellations or changes. Appointments cancelled in less than 48 hours prior to the designated time and no-shows will be billed in full.

Arrival

You are encouraged to arrive at your appointment time. As a courtesy to other guests and to keep therapists’ schedules on time, late arrivals will only receive the remaining available appointment allotment and will be charged the full service fee.

Quiet and Healing Environment

Our office environment is one of relaxation and tranquility. We respectfully ask you leave cellular phones turned to silent so the tranquility of the health experience may be preserved. We respectfully ask that you do not bring food to the office as this may disturb other clients.

In order to achieve maximal health and wellness, we strive to have our environment tranquil, peaceful and as stress-less as possible. Our reception area is reserved for our clients. We are aware that women will want to bring family members or friends to sentinel appointments, we ask that this be kept to a minimum in order to be respectful of tranquility and privacy for all.

Payment and Service Charge

We accept Visa, Master Card, American Express, Discover, cheques and cash.

Office Hours

Our office appointments for clients are standardly offered Monday through Friday from 8 am until the last appointment at 6 pm. We also offer early appointments and late appointments at request. Dr. Poynor is generally in the operating room on Friday. Emergency and urgent visits are always accommodated. 

Special Health Considerations

Please notify our reception team if you have any special needs, cough, or fever. In order to minimize exposures, If you have a cough or fever, we would like to have you placed into a room quickly. If you are very ill and do not require urgent care from us, please reschedule your appointment.

Attire and Privacy

All staff are professionally trained to ensure the highest quality of service and integrity. Proper draping techniques are always used to protect your privacy and assure your comfort at all times.

Safety

Out clients’ health and safety are our greatest concerns. We ask that you always book your follow-up appointment on the day that you are seen in the office. In this way, we can provide you the best health care possible. 

Test Results

For safety concerns, all of our Pap smears, pathology, and blood work are sent to Enzo Medical Laboratory for analysis. We ask that you call or e-mail 2 weeks from your appointment for results. Please always contact us for test results. For your safety, do not assume in any physician’s office that “no news is good news”. If we do not hear from you for test results, we will send you a letter concerning abnormal results and attempt to reach you by phone in order to schedule follow-up appointment to review medical treatment recommendations. Although we have many measures in order to assure that abnormal results are communicated to you, please always contact us two weeks after your appointment.

Communication

Blood Laboratories will be returned within one week.

Pap smear results will generally take 2 weeks to finalize.

Cultures will take up to two weeks to return.

Pathology results will return within one week.

You may call for results at 212.426.2700.

You may retrieve results online via the Enzo portal. 

Phone Requests

Monday through Friday, phone requests for all non-urgent medical matters are generally returned between the hours of 9am and 9 pm. All urgent phone calls are handled immediately. HIPPA policies are strictly adhered to. It is the law and it is for your safety and privacy. 

Phone System

In the event of any downtime of the internet phone system, always reach out to us via text or E mail. Dr. Poynor can always be reached at 917.710.3336 or via email at poynor@poynor.nyc.

Medical Records

We are happy to supply you with your medical records. We generally try to complete these requests within 24 to 48 hours if possible; however it may take longer if you have a more complex history with us. Records, which are requested for ongoing care, are given top priority. We request that records be sent directly to you, so that you can control their distribution. 

Communications

All administrative matters, medication requests, records requests and scheduling requests should be addressed to our office staff at 212.426.2700.

If a message/recording is received it indicates that all lines are in use. Please leave a message, your message will be returned by close of business if it is a non urgent matter. All urgent matters will be addressed immediately when the message is received.

While not HIPPA protected, electronic communications can be also be used via E mail and Text. Please do not place in E mail or text any personal information that you desire to be completely private and HIPPA protected.

E mails can be addressed to:

Catherine Perez, Director of Operations

poynor@poynor.nyc

Text: 

917.710.3336

Electronic Correspondence and Technology

We embrace technology in our practice, however we are aware of its privacy limitations. Electronic correspondence through email or texting is extremely efficient, however any electronic communication has the capability of being “hacked” and viewed and is not HIPPA compliant. We will never reach out to you in a non compliant fashion.

We will only communicate via electronic correspondence if you allow us, and also understand that your sensitive information can possibly be viewed by others. We have an encryptionservice, however this does not guarantee that a security breech cannot occur. 

Medication Refills

Please allow up to 72 hours for non urgent refill requests to be processed. All urgent requests will be processed by close of business day.